DAZN For Business Help

How do I fix my DAZN TV device stuck on an old TV app version?

Some DAZN TV devices are stuck on an old version of the DAZN For Business TV app and require you to factory reset the device to get the latest app features and video quality improvements. The steps below will guide you through how to do this.

You will need to know your login details to re-sign into the TV app.

You will need to complete these steps on every DAZN For Business TV device you own.

Once this action has been completed you will never need to do this again. In future, your DAZN TV device will automatically find and update your DAZN For Business TV app to the latest version.

Do I have the latest TV app version?

Your DAZN For Business TV app should be on version 0.25.3 or later. To check your TV app version, open your TV app and go to the Settings page. Your TV app version is displayed at the bottom of the screen.

If your version is not at least 0.25.3, follow the steps below to factory reset your device.

1 - Reset the device

  1. Go to the home page of the DAZN TV box (by pressing the home button on the remote control)
  2. Go to:
    1. Settings 
    2. Device Settings
    3. Info
    4. Reset
    5. Confirm

2 - Complete first-time installation and log in to the TV app

  1. Follow the instructions to set up the DAZN TV box
  2. Start DAZN For Business on another device and log into the app there.

3 - Check if the app is now the latest version

Go to the settings in the TV app and check if you have at least version 0.25.3 or later of the DAZN For Business app.
If not, please contact Customer Service with the following information ready.


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