DAZN For Business Help

How do I fix my DAZN TV device stuck on an old TV app version?

Some DAZN TV devices are stuck on an old version of the DAZN For Business TV app and require you to factory reset the device to get the latest app features and video quality improvements. The steps below will guide you through how to do this.

You will need to know your login details to re-sign into the TV app.

You will need to complete these steps on every DAZN For Business TV device you own.

Once this action has been completed you will never need to do this again. In future, your DAZN TV device will automatically find and update your DAZN For Business TV app to the latest version.

Do I have the latest TV app version?

Your DAZN For Business TV app should be on version 0.25.3. To check your TV app version, open your TV app and go to the Settings page. Your TV app version is displayed at the bottom of the screen.

If your version is not 0.25.3, follow the steps below to factory reset your device.

1 - Factory reset your device

  1. Go to the DAZN TV Device home page (press the Home button on your remote)
  2. Go to:
    1. Settings (Einstellungen) A picture containing text, grass, outdoor  Description automatically generated
    2. Device Preferences (Geräteeinstellungen) Graphical user interface  Description automatically generated
    3. About (Info) Graphical user interface, application  Description automatically generated
    4. Factory reset (Zurücksetzen) Graphical user interface, website  Description automatically generated
    5. Confirm

2 - Complete first-time installation and log in to the TV app

  1. Follow the instructions to set up your TV device
  2. Launch DAZN For Business and log into your app using a secondary device

3 - Confirm your TV app is now the latest version

Go to the settings menu in the TV app and confirm the app version is now 0.25.3.

If it is not, please contact customer services for support using the details below.

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